JEA
JEA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JEA has 1.9 star rating based on 13 reviews and consumers are mostly dissatisfied. 50% would likely recommend JEA to a friend or colleague.
Positive Feedback
JEA supplies electricity and is the only electric service in Jacksonville, with some reps and crews praised for prompt, helpful responses. Several customers found service setup straightforward and timely.
Negative Feedback / Risk Areas
- Frequent mentions of confusing billing and payment systems and double charges in JEA reviews.
- Rigid disconnect policies that lead to outages even after payment and slow reconnections.
- Poor phone support, long holds, unresolved issues and issues with auto bill pay.
- Complaints about refunds, cancellations, and high price levels reflecting JEA customer complaints.
Key Takeaways for Future Customers
- Confirm your account is updated and keep records of payments and receipts.
- Ask about available discounts and payment options before enrolling.
- Expect limited online payment flexibility; verify auto-pay settings and accepted methods.
- Document outages, call persistently, and consider visiting an office for urgent reconnection.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JEA has 1.9 star rating based on 13 reviews and consumers are mostly dissatisfied. 50% would likely recommend JEA to a friend or colleague.
Positive Feedback
JEA supplies electricity and is the only electric service in Jacksonville, with some reps and crews praised for prompt, helpful responses. Several customers found service setup straightforward and timely.
Negative Feedback / Risk Areas
- Frequent mentions of confusing billing and payment systems and double charges in JEA reviews.
- Rigid disconnect policies that lead to outages even after payment and slow reconnections.
- Poor phone support, long holds, unresolved issues and issues with auto bill pay.
- Complaints about refunds, cancellations, and high price levels reflecting JEA customer complaints.
Key Takeaways for Future Customers
- Confirm your account is updated and keep records of payments and receipts.
- Ask about available discounts and payment options before enrolling.
- Expect limited online payment flexibility; verify auto-pay settings and accepted methods.
- Document outages, call persistently, and consider visiting an office for urgent reconnection.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Get my service back on
Why they cut my power off when I change the dates until feb 16 I have my service almost 18 months in never had it cut off
1832 newbolt ct Jacksonville FL 32210
- - Lift station not working; raw sewage backs up in yard.
- - On-call crew accused of being lazy or incompetent; threatens Channel 4 News if resolved.
Your lift station is not working causing raw sewage to back up in my front yard. I was told it's due to all the rain.
I have lived here for 10 years and rain is never been a issue.
Your on call crew is either lazy or incompetent. I will contact channel 4 news if this is not resolved immediately
User's recommendation: Crap
Someone needs to change the policy
- - I couldn't pay before 6pm and my family sat in the dark until the next day; there should be more options to restore service immediately.
I wasnt able to pay my bill before 6pm so now me and my family has to sit in the dark until the next day. This is beyond me. You all should have more options that allows the system to accept the payment and cuts the light back on immediately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWater leak
- - Nick may be the technician.
- - He found a leak by the cutoff valve and shut off the water.
- - A repair crew would replace the underground pipe.
I believe his name was Nick.
Very nice JEA guy, and very efficient. He found the leak by the cutoff valve and shut the water off for me. He said a repair crew would come and replace the pipe underground.
Jacksonville, Florida
No one has called to resolve this issue
I paid my bill before cut Time and my lights are off. I need someone to please help resolve this issue.
Jacksonville, Florida
Getting acct number
What has happened? Nothing. Haven't heard a thing from anyone.
My new number is 904-761-****.
I need my account number and how much I owe.
Jacksonville West, Florida
My water is off at the wrong place
- - Called to disconnect service and confirmed the new address with a rep.
- - Now no water on Saturday when offices are closed with children at home.
I called to disconnect services at one house and made sure the young lady on the phone had the new address because I couldn't see it on my account and she said yes you are fine. Fast forward to Saturday and I have no water when they are closed and I have children. Now what am I supposed to do?
- Pro easy to assess if open con more training
- See above
Preferred solution: Price reduction
User's recommendation: Make them show you the account is updated
Need billing address and phone number
- - I needed the phone number and mailing address, but it wasn't easy.
- - It's never possible to speak to a real person.
All I needed was the phone number and the address to mail a payment to, but they really don't make it easy. Of course nothing is easy these days. It is apparently never possible to speak to an actual human being.
Rep got racist with me
Disrespect there rude disrespectful people no help they lie and think ur stupid there racist people that hang up on u
Preferred solution: Respect and and a apology
No water
No water and not a notice from water company my toilet doesnt have water dogs need water I couldnt take a shower last night due to my water
Preferred solution: Price reduction
To report a water main leak
I am using the app to report a water main leak in a forgotten line LOL before it gets worse and being a Sunday only way to talk to a human within an hour someone was out checking on the issue
User's recommendation: Definitely the place to go to get something done in the city
Needed information about attic insulation
I was given the info needed in no time with minimum effort on my part... and JEA rep was very helpful call
Preferred solution: Not applicable
Jacksonville, Florida
Billed twice
- - I was charged twice through the automated phone service.
- - This is the first time this has happened.
- - Happened on a Friday; I must wait the weekend.
I got charged twice through their automated phone service this is the first time something like this has ever happened and on a Friday like come on now I have to wait all weekend before I can get this resolved thanks Jea
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to make arrangements on my bill
Nothing can happen as there closed and my service is off until tomorrow.this is horrible as it's hot.
User's recommendation: Have a 24 hour service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAuto Pay Excludes Credit Cards with JEA KUBRA
- - Online site is confusing and misleading.
- - Card auto-pay didn't process, and I got a shutoff notice.
- - Auto pay accepts debit to a bank account.
well, online website is very confusing and misleading. tried to set up online auto bill pay with my credit card.
said was OK when i finished. but JEA did NOT process montly bill on card. Then i get a shut off notice. Went online and paid with card again.
What is the point to set up with card? THE ONLY WAY THEY TAKE AUTO PAYMENTS IS WITH DEBIT TO BANK ACCOUNT.
THEY SHOULD TELL CUSTOMER THAT WHEN SETTING UP. FUBAR.
- Get the electricity to you
- Billing and payment confusing
User's recommendation: COMPLY WITH TYRANY AS YOU ARE TOLD
Your site won't let me make a payment
Over five years ago my roommate did a chargeback on their portion of Electric bill. JEA has blocked me since then from submitting easy payment option since then.
I have lived at that address for 4 years and it wasnt my card but they continue to penalize me. They only allow me to make Western Union payments for 5yrs!
- Only electric service in jacksonville
- Rigid policies that hurt customers for no reason
Preferred solution: Ability to make web payments
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I was overcharged by JEA's automated phone system KUBRA so I phoned my banks fraud line and got the charges stopped/reversed because it.was a valid.complaint I wasn't.charged a stop payment fee. simply put what I my case KUBRA's business practice is fraulanlant