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Contact JEA Customer Service

How to Reach a Person at JEA

Verified Contact Information

Toll-Free Number:

  • 1-800-683-5542
    Residential
Call Now
Send Message

Customer Service:

  • 1-904-665-6000
    Residential
  • 1-800-955-8771
    TDD
  • 1-800-555-1212

Accessibility:

  • 1-904-350-4435

Business Customer Service:

  • 1-904-665-6250
    Commercial
  • 1-904-655-6250
    Commercial

Business Sales:

  • 1-904-665-7594
    Become a Vendor/Procurement

Claims:

  • 1-904-255-5344
    Risk Management
  • 1-904-630-4925

General Info:

  • 1-904-665-4410
    Cross Connection Control (Backflow)
  • 1-904-665-7404
    Fats, Oils and Grease Collection Program
  • 1-904-665-5326
    Industrial Pretreatment Program
  • 1-904-665-2100
    MyWay Prepaid Program
  • 1-904-665-7500
    Neighborhood Construction
  • 1-904-665-7068
    School Programs
  • 1-904-665-6050
    Tree Trimming
  • 1-904-632-0600
    United Way Financial Assistance
  • 1-800-432-4770
    Utility Line Location
  • 1-904-665-5260
    Water, Irrigation and Sewer Pre-Service
  • 1-904-665-4403
    Water/Sewer Line Location

Jobs/ Career:

  • 1-904-665-4402

Media:

  • 1-904-665-5500

Accessibility:

accessibility@jea.com

Business Customer Service:

commercialservices@jea.com
Commercial
natgas@jea.com
Natural Gas Supply for Commercial and Industrial Customers

Business Sales:

uvcrequests@jea.com
Become a Vendor/Procurement

Complaints/ Feedback:

compliance@jea.com

Customer Service:

backflow@jea.com
Cross Connection Control (Backflow)
elecdev@jea.com
Electric Development
fog@jea.com
Fats, Oils and Grease Collection Program
ip@jea.com
Industrial Pretreatment Program
jsebprogram@jea.com
Jacksonville Small Emerging Business Program (JSEB)
jeataxdepartment@jea.com
JEA Tax Department
projectoutreach@jea.com
Neighborhood Construction
electricdrive@jea.com
Plug-in Electric Vehicles
publicrecords@jea.com
Public Records Request
community@jea.com
School Programs
jeatreecare@jea.com
Tree Trimming
waterquality@jea.com
Water Quality
waterpreservice@jea.com
Water, Irrigation and Sewer Pre-Service

Jobs/ Career:

recsel@jea.com

Media:

media@jea.com

JEA Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular JEA Phone Number
1 (800) 683-5542
Average Calls duration
1 minute
Most Popular JEA Email Address
compliance@jea.com
Issue Resolution Rate
Low (16% reported full resolution)
JEA Customer Service Rating
4.3 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact JEA?

Most Popular Number:

(800) 683-5542
Residential
Total calls: 202 Issues resolved: 8 Last call: Jun 24, 2026

JEA provides various JEA phone numbers to meet all the needs of its customers and help them with any problems they might have. For general inquiries, dial the toll-free JEA customer service number 1-800-683-5542. This is the JEA number for all the residential customers. Moreover, it is a JEA 24-hour number. Another phone number to call JEA is 1-904-665-6000. For business-related queries, it is best to contact JEA by dialing 1-904-655-6250. If you have to ask questions about claims and risk management, the JEA call number is 1-904-255-5344. Another phone number to call JEA customer service for Cross Connection Control is 1-904-665-4410. For queries related to the Industrial Pretreatment Program, the best number to reach JEA customer service is 1-904-665-5326. No matter what question you have, it’s easy to contact JEA customer support.

The company offers no JEA 24-hour customer service. The company provides a wide window of fixed business hours to help the customers resolve the problems. For instance, JEA customer service hours for commercial purposes start at 8:00 AM and end at 6:00 PM EDT. The commercial purpose phone number is 1-904-665-6250, available from Monday to Friday. JEA company offers different hours for residential customers, which range between 7:00 AM and 6:00 PM EDT, Monday through Friday.

JEA has its corporate headquarters at JEA, Inc. 21. W. Church Street Jacksonville, Florida 32202 United States. This corporate JEA address is the company’s operations and corporate functions center. The address is also available for customers to visit and contact the JEA customer service team for business-related inquiries, queries, or interactions. A dedicated JEA mailing address is responsible for all the correspondence. It is c/o Correspondence Department, CC-2 21 W. Church Street Jacksonville, FL 32202-3155. If you want a JEA mailing address for overnight deposit payment, send your documents to c/o RCS, CC-3 21 W. Church Street Jacksonville, FL 32202-3155.

Another easy method to contact the JEA office is using their customer care email addresses. The JEA email address for queries related to natural gas supply for commercial and industrial services is natgas@jea.com. If your concerns are inclined to business customer service, it’s best to email at commercialservices@jea.com. There is a separate email address to share your feedback and lodge complaints, and it is compliance@jea.com. In addition to these, there are many customer service email addresses depending on the departments. You will find them on the Contact page of the JEA website. Moreover, you can also contact the support team by using your JEA account to seek assistance.

PissedConsumer Club

Contact Information

JEA Website:

JEA Help Center:

Corporate Office Address:

JEA, Inc.
21. W. Church Street
Jacksonville, Florida 32202
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00 a.m. - 6:00 p.m.


Payments:

P.O. Box 45047

Jacksonville, FL 32232-5047

Correspondence:

c/o Correspondence

Department, CC-2

21 W. Church Street

Jacksonville, FL 32202-3155

Overnight Deposit Payment:

c/o RCS, CC-3

21 W. Church Street

Jacksonville, FL 32202-3155

More contact details

Summary of JEA Customer Service Calls

256 TOTAL
CALLS
01:11 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JEA?

Payments and Charges Question:

  • “Need an extension on my bill”
  • “Is not power in my house and I paid already”
  • “Discuss settlement payment”

Product/ Service Question:

  • “Get meter connected”
  • “Connect”
  • “Power outage”

Staff Question:

  • “Start service”
  • “Get my service back on”
  • “Discontinue service”

Account Question:

  • “To get my account number.”
  • “Getting acct number”
  • “Balance on my account”

Request for Information Question:

  • “Need to know how much I on a bill in the system”
  • “Speak with someone”
  • “Update address”

Activation/ Cancellation Question:

  • “Cancel service”

Return/ Replace Question:

  • “Change”
  • “Change of address”

Website/ Application Question:

  • “Your site won't let me make a payment”

Cards Question:

  • “New credit card number”

Other Question:

  • “No power at house”
  • “Emergency”
  • “Switch apt #”

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Frequently Asked Questions

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