JEA Phone Numbers and Emails

Toll-Free Number:

  • (800) 683-5542
    Residential

Customer Service:

  • (904) 665-6000
    Residential
  • (800) 955-8771
    TDD
  • (800) 555-1212

Accesibility:

  • (904) 350-4435

Business Customer Service:

  • (904) 665-6250
    Commercial

Claims:

  • (904) 255-5344
    Risk Management
  • (904) 630-4925

General Info:

  • (904) 665-4410
    Cross Connection Control (Backflow)
  • (904) 665-7404
    Fats, Oils and Grease Collection Program
  • (904) 665-5326
    Industrial Pretreatment Program
  • (904) 665-2100
    MyWay Prepaid Program
  • (904) 665-7500
    Neighborhood Construction
  • (904) 665-7068
    School Programs
  • (904) 665-6050
    Tree Trimming
  • (904) 632-0600
    United Way Financial Assistance
  • (800) 432-4770
    Utility Line Location
  • (904) 665-5260
    Water, Irrigation and Sewer Pre-Service
  • (904) 665-4403
    Water/Sewer Line Location

Jobs/ Career:

  • (904) 665-4402

Media:

  • (904) 665-5500

JEA Emails:

Accessibility
Business Customer Service
Commercial, Natural Gas Supply for Commercial and Industrial Customers
Complaints/ Feedback
General Info
Become a Vendor/Procurement, Cross Connection Control (Backflow), Electric Development, Fats, Oils and Grease Collection Program, Industrial Pretreatment Program, Jacksonville Small Emerging Business Program (JSEB), JEA Tax Department, Neighborhood Construction, Plug-in Electric Vehicles, Public Records Request, School Programs, Tree Trimming, Water Quality, Water, Irrigation and Sewer Pre-Service
Jobs/ Career
Media
More phone numbers and emails Less phone numbers and emails

JEA Contact Information

JEA Website:

JEA Help Center:

Corporate Office Address:

JEA, Inc.
21. W. Church Street
Jacksonville, Florida 32202
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00 a.m. - 6:00 p.m.


Payments:

P.O. Box 45047

Jacksonville, FL 32232-5047

Correspondence:

c/o Correspondence

Department, CC-2

21 W. Church Street

Jacksonville, FL 32202-3155

Overnight Deposit Payment:

c/o RCS, CC-3

21 W. Church Street

Jacksonville, FL 32202-3155

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JEA Rating Based on 2 Reviews

Rating details

1.3
more details
Price Affordability
Website
Diversity of Products or Services
Additional Fees

Rating stats

Rating trend

Summary of JEA Customer Service Calls

18 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JEA Customer Service?

Staff Question:

  • “Service out”
  • “Add service”

Account Question:

  • “Account information”
  • “Reset login information online”

Cards Question:

  • “New credit card number”

Other Question:

  • “For an extension due economy pandemic”
  • “Follow up”
  • “Lights”

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JEA reviews and complaints

JEA is ranked 290 out of 1339 in Utility category

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